Beginning July 11, 2025, UCO Bank will be offering a new position called Floor Manager in all of its branches within the Chandigarh Zone. This action has been taken to improve customer service and guarantee that each and every client who visits the branch is assisted promptly and is completely happy.
The issue of subpar customer service has also been brought up on multiple occasions by the Ministry of Finance. Nearly all Indian public sector banks are currently attempting to enhance branch ambiance and customer service.
Roll and Responsibilities
Within the branch, the Floor Manager will serve as the main client contact. Their primary duty will be to ensure that clients are never left unattended and that their issues are promptly resolved.
They will keep a careful eye on the branch's entire client experience. To guarantee a seamless banking experience, the Floor Manager will also support and guide clients by guiding them through the branch, pointing them in the direction of the right counters or services, and giving them the information they need.
Coordinating with other branch employees to promptly and effectively resolve customer-related issues is another crucial responsibility of the floor manager. Reducing customer wait times and upholding a good standard of service depend on this collaboration.
Additionally, the Floor Manager will be in charge of gathering client feedback. The branch will use this input to pinpoint areas for improvement and service gaps. The Branch Manager will be informed of the observations so that appropriate action can be taken.
UCO Bank has made it clear that the collaboration and support of every branch employee are essential to the success of this new position. Employee collaboration is essential if the floor manager is to achieve the intended improvements.
Without their backing, this initiative's goal would be unsuccessful. Every branch in the Chandigarh Zone has been directed to designate a single employee to serve as the Floor Manager.
Main Focus on Customer Service
Additionally, they must make sure the chosen individual understands the significance of their role and explicitly outline their obligations. The goal is to match this endeavor with the bank's overarching goal of providing excellent customer service.
UCO Bank's action demonstrates its steadfast dedication to operational excellence and client happiness. The bank hopes to improve service delivery, lower customer complaints, and bolster its stellar service record by implementing the Floor Manager position.
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