Do’s and Don’ts of ATM transactions

Do’s

• Conduct your ATM transactions in complete privacy, never let anyone see you entering your Personal Identification Number (ATM Password)
• After completion of transaction ensure that welcome screen is displayed on ATM screen
• Ensure your current mobile number is registered with the bank so that you can get alerts for all your transactions
• Beware of suspicious movements of people around the ATM or strangers trying to engage you in conversation
• Look for extra devices attached to the ATMs that looks suspicious
• Inform the bank if the ATM/Debit card is lost or stolen, immediately, report if any unauthorised transaction
• Check the transaction alert SMSs and bank statements regularly
• If cash is not dispensed the ATM does not display “cash out” please report to the Bank on the number mentioned in the Notice Board
• Immediately check your phone for SMS for debit amount

Don’ts

• Do not write your PIN on the card, memorise your PIN number
• Do not take help from strangers or handover your card to anyone for using it
• Do not disclose your PIN to anyone, including bank employees and family members
• Do not allow the card to go of your sight when you are making a payment
• Avoid speaking on the mobile phone while you are transacting

ग्राहक - सावधान रहें

क्या करें

• अपना एटीएम लेनदेन पूर्ण गोपनीयता से करें, अपनी व्यक्तिगत पहचान संख्या (एटीएम पासवर्ड) दर्ज करते हुए उसे कभी भी किसी भी व्यक्ति को न देखने दें।
• लेनदेन पूर्ण होने के बाद यह सुनिश्चित करें कि एटीएम स्क्रीन पर वेलकम स्क्रीन दिखाई दे रही है।
• सुनिश्चित करें कि आपका वर्तमान मोबाइल नम्बर बैंक के पास रजिस्टर्ड है जिससे आप अपने सभी लेनदेनों के लिए अलर्ट संदेश प्राप्त कर सकें
• एटीएम के आसपास संदेहजनक लोगों की हलचल या आपको बातों में उलझाने वाले अजनबी व्यक्तियों से सावधान रहें।
• एटीएम मशीनों से जुड़े हुए ऐसे अतिरिक्त यंत्रों को देखें जो संदेहस्पद दिखाई देते हों।
• यदि एटीएम / डेबिट कार्ड गुम गया हो या चुरा लिया गया हो, तो इसकी सूचना तुरंत बैंक को दें, यदि कोई अनधिकृत लेनदेन हो, तो उसे रिपोर्ट करें।
• लेनदेन संबंधी अलर्ट एसएमएस और बैंक विवरणों की नियमित रूप से जाँच करें।
• यदि नकदी संवितरित नहीं की गई हो और एटीएम में “नकदी खत्म”/”cash out” दर्शाया नहीं गया हो, तो नोटिस बोर्ड पर लिखे टेलीफोन नम्बर पर उसकी सूचना दें।
• आपके खाते से राशि डेबिट करने के लिए फोन पर आए एसएमएस की तुरंत जाँच करें।

क्या न करें 

• कार्ड पर अपना पिन नम्बर न लिखें, अपना पिन नम्बर याद रखें।
• अजनबी व्यक्तियों की सहायता न लें। कार्ड का उपयोग करने के लिए अपना कार्ड किसी भी व्यक्ति को न दें। • बैंक कर्मचारियों एवं परिवार के सदस्यों सहित अपना पिन किसी भी व्यक्ति को न बताएं।
• जब आप भुगतान कर रहे हों, तब कार्ड को अपनी नजरों से दूर न होने दें।
• लेनदेन करते समय, आप मोबाइल फोन पर बात न करें।

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ATMs fraud risk: Nearly 74% PSU bank ATMs running on outdated software

In what could signal a major risk for PSU bank ATMs, the government on Friday indicated that nearly 74% of the machines are running on outdated software. The statement on state-run banks came in response to a query in the Parliament on ATMs running on software that was outdated or unsupported. Notably, these machines may be vulnerable to fraud, due to lower security features.

Earlier, the Reserve Bank of India had issued a circular directing all banks in India to upgrade their software by June 2019. According to the directive, all banks operating in the country – both public and private must shift from the Windows XP platform on their ATMs by June 2019. The missive from the RBI, as per its circular dated June 21, comes exactly four years after Microsoft announced in 2014 that all the versions of the venerable Windows XP build are deemed discontinued.

While this meant that the Redmond-headquartered giant would no longer push out any security updates or patches to the operating systems, more than half of the country’s banks did not migrate from Windows XP on their ATMs, rendering them vulnerable to potential cyber threats.

The circular issued by the apex bank regulatory body outlines the vulnerability ‘arising from the banks’ ATMs operating on unsupported version of operating system and non-implementation of other security measures’. It thereby reminds the banks to refer to a confidential memorandum that was sent to them in April last year. In addition to the mandate on OS upgrade, the banks have been informed by RBI to implement other security measures such as overhauling BIOS password for all the ATMs, disabling USB ports, and applying the ‘latest patches of operating system’ among others.

The ATMs that are still running Windows XP or other unsupported versions of the operating system must be upgraded to the latest OS counterpart in a phased manner. While September 2018 has been set as the deadline for at least 25 per cent of ATMs to be upgraded, 50 per cent of them needs to run the latest version by December 2018. The entire line of ATMs operating in India must be updated to the newest version by June 2019.

Source- Financial Express

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What to do in case of failed ATM transaction?

What to do in case of failed ATM transaction if amount debited from account and cash not dispensed by ATM?

No Doubt, Automated Teller Machines (ATMs) have made our life much easy as we do not need to fill up form and stand in long bank queues to withdraw cash from bank account. Also we can withdraw cash from bank account round the clock, anywhere. But sometimes many ATM users some issues using ATM for cash withdrawal. A common issue faced by ATM user is “FAILED ATM TRANSACTION BUT AMOUNT DEBITED FROM ACCOUNT”. A failed ATM transaction may occurs due to any of the reasons – like wrong ATM PIN, Connectivity Issues, ATM is out of cash, any technical error etc.

Here in this article, we will discuss what to do if ATM transaction failed, amount debited from bank account but not dispensed by the ATM machine.

There may be following issues faced by ATM users.

• No cash dispensed by ATM, Account debited with that amount.
• Partial amount dispensed by ATM. For example, account debited with Rs.2000/- rupees but only ₹1000/- is dispensed by ATM.
• Whole amount dispensed by ATM but customer leaves without collecting cash and ATM retract the cash.
• Account debited twice for single transaction.

RBI’s directive for resolution of ATM failed transactions complaints

With an aim to improve efficiency of operations related to resolutions of customer’s ATM related complaints, RBI has issued some directives dated May 27, 2011 titled “Reconciliation of failed transactions at ATMs” which are as follows –

Bank have to re-credit the wrongly debited amount within 7 days from the date of receipt of complaint. Accordingly, failure to do so shall attract penalty of Rs. 100/- per day beyond 7 days, payable to the customer by the issuing bank.

• Any customer is entitled to receive such compensation for delay, only if a claim is lodged with the issuing bank within 30 days of the date of the transaction.
• The directive is issued under section 18 of Payment and Settlement Systems Act 2007, (Act 51 of 2007).Non-adherence to the provisions of this circular shall attract penalty as prescribed under the Payment and Settlement Systems Act 2007 (Act 51 of 2007).

Important Points to note when you face such issues

Most of the times, account gets automatically credited back on same day or within reasonable time and you also get notification via SMS. But if you havn’t received the SMS or credit in your account, you must start follow up for money back.

But before proceeding for follow up, it is important to note that you should keep the transaction slip safe because it contains following important information about your failed ATM transaction.

• NAME OF ATM BANK – Refer to the ATM of the corresponding bank in which transaction was made.
• LOCATION – ATM branch
• TRANSACTION DATE
• TRANSACTION TIME
• TRANSACTION REFERENCE NUMBER – Generally 8-9 digit number that appears on the transaction slip.
• RESPONSE CODE
• CARD NUMBER/ACCOUNT NUMBER – Last 3-4 digits will be visible.
• NATURE OF TRANSACTION – Refer to nature of activity carried out using ATM Card such as Cash withdrawal, Mini Statement, Updating account details etc.

What to do for reversal of ATM failed transaction

1. Customer Care

Most of the banks provide facility of customer care for Redressal of customer complaints. You can call your respective banks customer care number, usually written on backside of your ATM card.

After confirmation of your identity by confirming other details, you can lodge your complaint by informing the customer care executives about the ATM failed transaction.

He will lodge your complaint and issue a complaint number or reference number for future follow up.

After through verification by the bank , if it was genuinely fault of bank, you will get your money back to your account within 7 days.

2. Branch

If your complaint still hasn’t been resolved or you are unable to contact the bank by customer care number then you must visit your bank’s branch to register the complaint. They will look into the matter and help you to get re credit your bank account.

3. Grievance Cell

It is exclusive department of bank dealing with customer complaints or grievances. It is headed by an executive of the rank of General Manager. You can visit bank’s website for address or helpline no. of the respective bank.

4. Bank Ombudsman

If still your complaint not resolved after your continuous follow up or other means, you can complaint to the RBI or banking ombudsman directly but after 30 days of the day you written complaint to bank. Complaints can be sent by post in writing or you can also submit your complaint via online mode.

5. National Consumer Disputes Redressal Commission (NSDRC)

NSDRC, India is a quasi judicial commission in India headed by a sitting or retired judge of Supreme Court of India. It was setup in 1988 under the Consumer Protection Act,1986. If your complaint still persists or not resolved then you may approach NSDRC to get your complaint resolved.

However, you  will not require to go beyond banking ombudsman but in worst case you may need to go through legal route.

6. Legal

Go to nearest district court and file case against bank. This is the last route for final resolution of your complaint and recover all the legal expense incurred by you.

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Total business, No. of branches, ATMs & other information of PSU bank

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No. of Branches and ATMs of PSU bank

Bank	No.of Branches (in India)	No.of Branches (Foreign)	No. of ATMs
Allahabad Bank	3245	1	2701
Andhra Bank	2911	0	3650
Bank of Baroda	9445	50	10451
Bank of India	5127	29	7423
Bank of Maharashtra	1846	0	2100(approx.)
Canara Bank	5849	8	10549
Central Bank of India	4685	0	5403
Corporation Bank	2440	0	3169
Dena Bank	1872	0	2300(approx.)
IDBI Bank	1916	1	3850
Indian Bank	2820	4	3400(approx.)
Indian Overseas Bank	3332	8	3320
Oriental Bank of Commerce	2389	0	2681
Punjab & Sind Bank	1514	0	1500(approx.)
Punjab National Bank	6938	3	9598
State Bank of India	22414	52	59000(approx.)
Syndicate Bank	4012	1	4200(approx.)
UCO Bank	3104	4	4000(approx.)
Union Bank of India	4297	4	6409
United Bank of India	2057	0	2000(approx.)
Vijaya Bank	2136	0	2040

                                                                                                         As of 31 Mar,2018


* We have gathered above data from different relevant sources & people.
* If you have any doubt or need any correction then feel free to comment here.

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How to secure online transactions: tips to follow

Every now and then, we keep hearing about a new online security hack being discovered and while the world is moving towards complete digitisation, it is also true that there is a long way ahead of us, when it comes to optimum online security. That said, online transactions is one area where most cyber attacks are focused and while, we as consumers, have made online transactions popular since they make life much easier with several options it offers, it is also true that everything in life comes with a risk and with online transactions, it’s bigger than we think.

The online economy is nothing but billions of dollars being exchanged almost every single day, moreover, online transactions/shopping has resulted in lower prices, unmatched ease of buying as well as incredibly diverse choices for consumers. Being confident due to the millions of transactions taking place, many of us regularly shop and bank online with any second thought. From ordering pizzas to literally buying a house and from transferring money to booking tickets online, these online transactions are the need of the hour which is also looking to practically eliminate the worry of standing in a queue or waiting, to say the least.

However, as unfortunate as it might sound, online fraud and identity theft sort of come complimentary with the popularity and ease of online transactions, thanks to clever cyber thieves as well as sloppy consumers with precarious Internet shopping habits.

When it comes to ‘how to secure your online transactions’, while there is no guarantee that you will always be safe from a cyber threat including viruses, hackers, malware and other scams, it’s more of a habitual change that you need. On that note, here we are listing six tips that you can follow to secure your online transactions.

Tips for secure online transactions

1. Choose your password wisely: While choosing a password, strictly follow the given instructions by banks, mutual funds, etc for choosing the same while making an online transaction (keep it complex and change it regularly). Also using anniversaries or names and a date of birth, of people who are close to you is strictly discouraged since all this could easily be guessed. Moreover, neither share a password with an outsider nor communicate it via social media.

2. Avoid phishing emails: Always Be careful about emails asking about your personal/confidential financial information. The government, SEBI, RBI or even any other regulated entities never ask for password or card numbers.

3. Beware of public Wi-Fi: Never ever resort to making an online transaction from a cyber cafe or through a public Wi-Fi or a shared system. Always prefer your home computer and also install adequate firewalls and anti-virus software. It’s also a good habit to keep your computers/laptops updated with new security patches and operating systems, always.

4. Secure Socket Layer (SSL): Always check for Secure Socket Layer (SSL) or https security on the login page of any particular bank’s website. Here, the ‘s’ after the ‘http’ indicates that a particular site is secure. Similarly, look for identity verified-signs as well as SSL security of an online shopping portal in order to protect your debit/credit card number along with your personal information. Also, check for the padlock icon in the browser window.

5. Autocomplete: Always disable Autocomplete/Password storage in your browser since they have a tendency to keep caches of sites you visit, and on prompting, could offer to save passwords for you. However, if you opt for this, you will have to enter all the passwords and URLs every time to come online, but the inconvenience is worth it as your data will be safe in case of a data theft attempt or if your system gets stolen.

6. Web browser privacy mode: This is said to be the best tool in order to keep your online transactions safe, moreover, every new browser comes with this feature. This option sets up a separate browser window that deletes all the data on the moment a particular browser window is closed while clearing caches as well as keeping your private data out of public domain.

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PSBs race to set up over 5,500 ATMs in Q4 as fiscal-end nears

State-owned banks are racing against time to install more than 5,500 ATMs in the last quarter ending March to meet the target for the current fiscal. 

Of the 27 PSBs, Bank of India, Canara Bank, Indian Bank,Oriental Bank of Commerce   and Vijaya Bank   have exceeded their planned ATM installation while Dena Bank   is yet to set up any against its target of 1,200 ATMs. 

The public lenders have installed 10,447 ATMs so far against the total of 15,949 planned for 2015-16, according to the quarterly data of the Finance Ministry. 

The country's largest bank, SBI, has put up 3,107 ATMs as against the planned 4,000 ATMs in April-December of the current fiscal. Bank of Baroda, State Bank of Bikaner and Jaipur, and State Bank of Travancore are close to their target at the end of the third quarter. 

The youngest public sector bank, Bharatiya Mahila Bank, has 87 ATMs, up from 55 at the end of the last financial year. At the end of December 2015, the public sector banks had a total of 1,39,366 ATMs. Installation of automatic teller machines (ATMs), especially by public lenders, has been a major priority for the government to ensure financial inclusion. 

Following the Budget 2013-14 announcement, these banks are required to have an onsite ATM at every branch. Financial inclusion aims to extend financial services to the large, hitherto un-served population of the country. In addition, it strives towards a more inclusive growth by making financial avenues available to the poor.

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