The massive rush at bank branches to exchange scrapped currency notes post the demonetization drive has cashiers “weeping” as they end up paying from their own pockets for mistakes committed out of “high level of stress,” bank employee association leaders told.
Every employee in a bank these days is a cashier, Sharma said, pointing out that the role of a cashier is one which demands a certain level of expertise.
“But fearing angry customers, employees from peon to a manager are working as cashiers, and they often make mistakes while dealing with the crowd which leads to their own financial loss,” Sharma said.
According to RBI, various banks across the country has received Rs 5,44,571 crore in deposits and old notes submitted for exchange from the time banks reopened after currency demonetisation till November 18, the Reserve Bank of India (RBI) said. This includes deposits of Rs 5,11,565 crore and exchanged currency notes of Rs 33,006 crore.
CH Venkatachalam, General Secretary of the All India Bank Employees Association, claimed he has received thousands of complaints from banking staff across the country post the demonetisation announcement.
