UFBU Leaders Raises Voice on DFS PLI Move



In response to recent messages from the Department of Financial Services (DFS) about the Performance Linked Incentive (PLI) program, the United Forum of Bank Unions (UFBU) has written to the Chief Labour Commissioner (CLC) requesting immediate action. 


Joint Secretary of AIBEA Devidas Tuljapurkar and General Secretary of INBOC Prem Makker voiced serious concerns about the action in remarks given, especially in light of the ongoing conciliation process.In a letter dated March 19, 2026, UFBU objected to the DFS communication that was sent out the day before, claiming that it essentially implements a redesigned PLI scheme while conciliation proceedings are still in progress. 


The union emphasized that any unilateral modifications would be against the agreed status and that the PLI structure is still being discussed, particularly for officers from Scale IV and higher.Concerns about extending updated PLI payments beyond Scale III were also brought up, and it was cautioned that doing so may interfere with the conciliation process, spark labor unrest, and jeopardize collective bargaining


The CLC has been called by UFBU to step in, call an urgent meeting, and halt the implementation."This development appears to be a deliberate and calibrated attempt by sections of the banking leadership, with tacit policy support, to create divisions within the unionized workforce," AIBEA Joint Secretary Devidas Tuljapurkar told in response to the incident. Selectively rewarding top officials in Scale IV and above—often referred to as "Executives"—who participate in the decision-making process within banks appears to be the key to the method.


These CEOs are gradually separating themselves from the more general concerns of the workforce by tying their pay rewards to short-term performance indicators. This could undermine long-standing customs of collective representation in the banking industry and impair the workforce's collective bargaining power.


More significantly, history provides a sobering caution. The Global Financial Crisis was largely caused by a similar incentive-driven strategy. Aggressive bonus-linked arrangements in the US promoted excessive risk-taking, chasing short-term profits, and diluting prudential standards. Such remuneration schemes skewed decision-making and undermined institutional stability, as demonstrated by later investigations, including those examined under the Federal Reserve's supervision. It's hard to deny the similarities.


If the Indian financial sector adopts a similar strategy, especially in institutions that are crucial to the system, it could:  Promote making risky decisions that are unrelated to long-term sustainability, undermine institutional accountability and governance standards, and cause a rift between management and employees.


Executives may view these incentives as lucrative and empowering in the near term. But when the banking cycle takes a negative turn, which it eventually does, those same CEOs may find themselves vulnerable, alone, and responsible for structurally poor choices. As a result, this incentive structure is a systemic risk concern rather than just a labor-relations issue.

Neither the executives' own long-term interests nor those of the banking institutions are served.

A prudent banking system must be built on:
Collective responsibility, not segmented loyalty
Long-term stability, not short-term gains
Ethical governance, not incentive-driven compromises

Any deviation from these principles risks repeating mistakes that the global financial system has already paid a heavy price for.”


"It is really very unfortunate, painful in fact," INBOC General Secretary Prem Makker said. All of us leaders at UFBU have similarly struggled to comprehend how the government operates. The CLC claims that the issue is being discussed and that PLI will be put into effect following the revised plan. It was initially applied up to Scale III. What is this? We spoke with the CLC. You're phoning us, but why? The administration is not following your counsel, so whatever you say is not sacred. If we continue to obey while the government disobeys, what good is conciliation?


It's not that we oppose paying Scale IV and higher employees more PLI. The earlier settlement, which is up to Scale VII—you pay them based on the banks' performance—was one cause for anxiety. It was going quite well. This one, however, is an individual performance. We can comprehend this to some extent as well, but with individual-based performance, you are once again dividing into several categories. Someone is getting paid more, and that higher is now comparable to what private sector companies do, when they pay one employee 10 lakhs and the remaining team members 30–40 thousand.


They are poisoning the atmosphere, but I don't think they will gain anything by splitting the people. It's true that they are widening the gap. We won't allow individuals who will receive higher PLI tomorrow to just choke those on the ground. We'll fight for a long time.Consulting for financial services.Concerns about the PLI framework, its implementation procedure, and its possible effects on labor relations and worker dynamics in the banking industry are reflected in the UFBU letter and statements made by union leaders.

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DFS Secretary conducts surprise visits to PSU Bank Branch to check Services


 According to sources, M Nagaraju, the secretary of the Department of Financial Services (DFS), visited several Public Sector Bank offices in New Delhi to assess customer service. Last week, he went to many locations to see how well staff members were assisting clients. 


However, he is reportedly dissatisfied with the banks' customer service and was somewhat disappointed during his visit. He had to wait almost an hour to meet the branch manager at one large bank, who was on the phone and didn't recognize him. The staff's demeanor and attitude in other branches were equally lacking.


These surprise inspections were conducted to assess how financial inclusion programs were being carried out and to compare PSB customer service to private bank customer care. DFS officials discovered that PSB employees frequently dealt with clients less politely and pro-actively. 


 The secretary has since given banks advice on how to behave better and treat their customers with more decency and assistance. Public sector banks have numerous challenges, including staff shortages, poor IT infrastructure, and employee transfers. Private banks and PSU banks operate completely differently. PSU banks prioritize the welfare of the public, while private banks are solely focused on making ever-increasing profits.


The number of customers visiting PSU Banks is much more than the number of customers visiting Private Banks. There are a lot of branches of PSU Banks where almost 200-300 customers visit per day and it’s practically impossible to provide good customer service without adequate staff. Thus, the PSU banks should not be compared with Private Banks.

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DFS taken high-level review meeting with MD&CEO of Public Sector Banks


Top representatives from Public Sector Banks (PSBs), Private Sector Banks, and senior executives from important financial institutions attended a high-level review meeting today, which was led by Shri M. Nagaraju, Secretary of the Department of Financial Services (DFS) within the Ministry of Finance.

Senior executives from SIDBI, Mudra Ltd., the Indian Banks' Association (IBA), and the National Credit Guarantee Trustee Company (NCGTC) participated virtually in the conference, which took place in New Delhi. Shri Nagaraju evaluated the state of several government-led financial inclusion programs at the conference. These comprised:



* Pradhan Mantri Jan Dhan Yojana (PMJDY): A flagship scheme for universal banking access.
* Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY): Life insurance for the underprivileged.
* Pradhan Mantri Suraksha Bima Yojana (PMSBY): Accidental insurance coverage.
* Atal Pension Yojana (APY): A pension scheme aimed at unorganized workers.
* Pradhan Mantri Mudra Yojana (PMMY): Financial support for micro and small enterprises.
* Stand Up India Scheme: Focused on empowering SC/ST entrepreneurs and women.
* PM Vishwakarma Scheme: Promoting traditional artisans and craftspeople.


Expanding Banking Infrastructure
The Secretary also reviewed the establishment of new brick-and-mortar bank branches in unbanked villages. He highlighted the importance of expanding banking services, particularly in remote and underserved areas, with a special focus on the North Eastern states. Shri Nagaraju urged banks to address challenges related to connectivity and infrastructure to ensure that banking services reach even the most isolated communities.


Strengthening Financial Inclusion
Shri Nagaraju commended the significant progress made under the government’s flagship schemes in expanding social security and promoting financial inclusion. However, he called on banks to intensify their efforts to bring more people under the umbrella of financial services.

The Secretary emphasized the importance of achieving targets under the MUDRA scheme and increasing loan disbursements to Scheduled Castes (SCs) and Scheduled Tribes (STs) under the Stand-Up India Scheme.


Shri Nagaraju reiterated the government’s commitment to deepening financial inclusion and urged both public and private sector banks to work collectively towards achieving these goals. He stressed that these efforts are vital for strengthening India’s financial ecosystem and ensuring inclusive economic growth.
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