1.Every branch should maintain a master file having the lists of eligible star sanjeenvani accounts for the year, monthly sascal and NPA borrowers. The Lists should be sorted village wise. While going for recovery, our focus should not to cover many villages, rather to cover a single village and meet with each and every single account of that village coming under the three lists.
2. Ensure to get the mobile phone number of the borrower immediately. If the borrower is not available, then get their family members contact numbers. Please make a note if there is any landmark near the borrower’s residence. Ensure to update these details in Finacle DC for future purposes.
3.Whosoever is going for recovery, always carry with yourself the below set of things – Mobile number updating forms , L444C or any other loan renewal document , OTS offer letter , Cash deposit and withdrawal challans. This comes easy to deal with borrowers.
4. What I believe that there is no use of visiting the same customer again and again , Identify and try to read his mind during the first visit only that what type of customer he is and what’s the way to handle him in future like follow up through phone only , regular visits , settlement ,any legal action etc.
5. Whatever is the promises and dates of borrowers, note their words , take their signature and after returning to the branch, update the same in the master file so that whosoever is the next person going for recovery, has some baseline. Also try to know what will be the source of repayment according to the customer. If it is karkhana or any other person, try to contact them also.
6.Whosoever is going for recovery, avoid going inside the house and ensure that the communication should be outside the house only so that the passers and neighborhoods see that the bankers visited that particular household. Some borrowers are very sensitive about their images.
7. At least in a week, use Hacs menu and figure out the credit balances present in the saving account of NPA accounts. Transfer the balances immediately and reduce the NPA figures of your branch.
8. Also on daily basis, before proceeding for day end have a look at the cash vouchers and check if there any recovery in NPA account and parked in the office account . If it is so, immediately appropriate it to the account and reduce the NPA figures of your branch.
9. If at some day you feel that today Karkhana is releasing sugar payments or employees will get salary today and possibly customer can withdraw money from ATM, then at frequent intervals run menu – LADSP (LOAN DEMAND SATISFACTION PROCESS) . This will satisfy the demand raised in the loan account from the saving account of the customer and no need for waiting till day end.
10. As soon as you receive the first sascal list from the controlling office , address the technical sascal first as it will bring down the figures of your list and of course ,lesser will be the pages of sascal, lesser will be our tension.
11. Always understand Time value of money, There are many cases where we unnecessarily wait to get more money and later we lose that money also what we were previously getting. It’s the need of the hour that we cannot wait and increase the age of NPA unnecessarily. Always remember, A stitch in time saves nine.
12. You can only exercise your power when you know what is your power ? Modified NPA management policy and Liberal OTS schemes are now available. Be decisive, get the thorough study and utilize it fully.
13. I understand that it’s extremely difficult to initiate legal action for every NPA account. But at least Pick 2,3 strong cases and start the legal action. If it is Sarfaesi , immediately go for 13(2) , pre possession and drag it till the day of paper publication and E auction. Let there will be a fear created amongst the borrowers that we bankers can do everything when it comes to saving our mother institution. If every branch will do at least 2,3 such cases , many NPA borrowers will upgrade their account due to fear . Also publicize your action in such a manner that it will reach in the ear of each and every NPA borrower. Do less Sing more.
14. Education loan students are very image conscious. When we go to their residence for recovery, often they will be at some other place for job. Try to take out the details of their job and company. After returning, spare some 10-15 minutes and try to figure out the company’s profile by using the social networking. If possible, try to contact them through their official email ids.It will create a fear in them of losing the job as these companies are very conscious of their images .
15. There are many customers of the branches who require regular visits and they wait till the last day and every time they come in sascal, intimate them that whatever the cost involved in the regular visits, bank will recover them from their loan account as follow up charges. Make a note of their visits,take their signature and if possible, recover them also in some cases as follow up/notice charges.
16. At last I would like to say that recovery is a long continuous effort. *Focus should be on recovery not on reporting* . Most of the times , efforts for the day will bear fruits in the next week and possibly credit goes to the person who will visit the borrower on that day . But that should not bother us. After all we all work for the same purpose.
Source-Blog reader
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