The district consumer commission in Uttarkashi issued a ruling on April 25, 2022, which SBI appealed to the Uttarakhand state consumer commission.
The Uttarakhand State Consumer Disputes Redressal Commission has upheld an order directing the State Bank of India (SBI) to pay Rs 2 lakh insurance cover to the husband of a deceased woman enrolled in the Pradhan Mantri Suraksha Bima Yojana (PMSBY), holding that a bank cannot avoid responsibility after failing to deduct a nominal insurance premium despite a sufficient balance in the customer's account.
The district consumer commission, Uttarkashi, issued an order on April 25, 2022, directing the bank to pay the insured amount of Rs 2 lakh along with 6% annual interest starting on March 12, 2019, and litigation expenses of Rs 5,000 to complainant Govind Singh Rana. A bench consisting of Kumkum Rani, President, and B S Manral, Member, was hearing an appeal filed by SBI.
The consumer commission rejected SBI's appeal on May 19, stating that "there was a clear-cut deficiency in service on the part of the bank by not deducting the premium amount of Rs. 12/- from the account of the deceased on May 27, 2017, despite being a sufficient credit balance in her account."
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