Complaint Against DGM for Misconduct and Abusive Language in PSU Bank

The State Bank of India, Panchkula administrative office employees have officially filed a complaint, pointing out the Deputy General Manager's alleged misbehavior, hostile conduct, and use of derogatory language, which has resulted in a hazardous work environment and poisonous workplace culture. 

Staff and officers from State Bank of India's Administrative Office (AO) and Regional Business Office (RBO) in Panchkula filed a formal complaint with the State Bank of India Officers' Association at the Local Head Office in Chandigarh on June 24, 2025. In the complaint, the Deputy General Manager (DGM) (Business and Operations) is accused of misconduct, using abusive language, and engaging in behavior that has created a toxic and unhealthy work environment.

Allegations of Misconduct and Abusive Language

According to the complaint letter, the DGM has been accused of using abusive and insulting language towards employees. The staff allege that this behavior extends to senior officers, including Assistant General Managers and Chief Managers (CM). 

The letter mentions that the officer has frequently shouted at and threatened staff during office hours. Specific remarks highlighted in the complaint include phrases like "I will slam you to the ground," "All of you are idiots," "The entire AO staff is mad," "Bring him by the neck," "You all are garbage," and “Get out of my cabin.”

Concerns Over Mental Distress and Workplace Safety

The complaint emphasizes how the officer's actions have led to a poisonous workplace culture and a hazardous working environment. Deep emotional suffering, including anxiety, depression, and in certain cases, suicide thoughts, has been reported by staff personnel. Additionally, the petition notes that staff members are afraid to work under the DGM and are afraid to visit the the office due to the hostile atmosphere.

Request for Action

In the letter, the staff members have requested the Officers' Association to take up the matter with higher management. They seek necessary action to restore a safe and respectful work environment at the office.

Association Says Issue Taken Up Immediately with Circle Management

Speaking to Kanal, the association representative stated “Once we received the letter, we immediately took up the issue with the Circle Management. The Circle Management also took necessary action. A General Manager-level officer is heading the investigation.On June 26, an investigation was already conducted by him, and he was present at the office for the whole day. 

All the affected members have given their statements to him. The bank has taken necessary action, and we are closely following up the issue. We assure that whatever action is required will be taken because our Circle Management is very particular that such incidents should not happen in any office. The incident was reported just three days ago, and we are monitoring the situation closely. Let us wait and see how it unfolds over the next 2-3 days.”

The complaint by SBI AO/RBO Panchkula staff lists detailed incidents and includes staff signatures, reflecting their collective concerns about the work environment under the current leadership. The issue has been taken up by the association and is currently under internal investigation.

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Staff strength of Public Sector Banks; Check Number of Staff in All Banks

Public Sector Banks (PSBs) are commercial organizations under board governance. The PSB in question determines its own workforce needs based on a number of factors, including company needs, activity distribution, superannuation, and other unforeseen exits. The PSBs make the appropriate officer and staff appointments, which change annually depending on their needs.

96% of the workforce is in position as of March 31, 2025, in accordance with feedback from PSBs. Attrition due to superannuation and other common circumstances, such as unanticipated exits, accounts for a modest percentage of the deficit. Additionally, banks have hired 148687 people over the past five years (FY 2020–25), and they are currently hiring 48570 people for FY 2025–2026. 

Below are the specifics of the total number of employees throughout the previous five years, broken down by year and bank:

Bank Name	2020-21	2021-22	2022-23	2023-24	2024-25
Bank of Baroda	82017	78749	76509	74227	73742
Bank of India	51459	51825	52209	50944	50564
Bank of Maharashtra	12532	13128	12721	13499	14591
Canara Bank	88213	86919	84978	82638	81260
Central Bank of India	32340	30293	30770	31643	33081
Indian Bank	42601	40751	41701	41025	39778
Indian Overseas Bank	23579	22369	22051	21475	20966
Punjab & Sind Bank	8890	8832	8725	10148	10229
Punjab National Bank	101802	103144	104123	102349	102746
State Bank of India	246353	244583	236110	229788	236221
UCO Bank	22012	21617	21698	21456	21049
Union Bank of India	78203	75201	75594	75866	73945

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Despite branch expansion, PSBs like BOI,BOB and Canara Bank are reporting a decline in staff

The number of staff at various Public Sector Banks (PSBs) in India has been steadily declining over the past three years, despite an increase of bank branches. 

According to the report's comprehensive data, over the past three fiscal years, the number of employees at numerous significant public sector banks, including Bank of India, Canara Bank, Bank of Baroda, and UCO Bank, has decreased. 

 Meanwhile, the number of employees at banks like Punjab National Bank (PNB) and State Bank of India (SBI) has either remained the same or marginally grown.

• Bank of India:
  • FY23: 52,374 employees
  • FY24: 50,944
  • FY25: 50,564
• Canara Bank:
  • FY23: 84,978
  • FY24: 82,638
  • FY25: 81,260
• Bank of Baroda:
  • FY23: 76,513
  • FY24: 74,227
  • FY25: 73,742
• UCO Bank:
  • FY23: 21,698
  • FY24: 21,456
  • FY25: 21,049
• SBI (India’s largest public sector bank):
• FY23: 235,858
• FY24: 232,596
• FY25: 236,226
• PNB:
• FY23: 102,319
• FY24: 102,349
• FY25: 102,316

Even though employee numbers have dropped or remained flat, the number of bank branches has continued to rise, especially in FY25.

Bank Unions Raise Concerns Over Staff Shortage

The declining number of employees in PSBs has prompted concerns from a number of bank employee unions. They have noted that in many branches, only two or three workers handle all of the work, which has an impact on customer service and puts additional strain on current employees. Bank workers protested for improved working conditions and staffing earlier this year in a number of towns. 

 Business Standard was informed by a top bank executive that "there are branches where only two people are working." In such severe situations, we discovered that only three workers were in charge of one or two branches. Urgent action is required in this case.

Government intervenes in response to growing risks to bank employees

According to reports, the Finance Ministry has also urged state and union territory officials to guarantee the safety of bank workers and the seamless operation of banking services. This action was taken in response to many reports of threats, physical attacks, and verbal abuse directed at bank employees at various locations. These reports were extensively disseminated on social media and news outlets.

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PSU Bank introduce new app for their Employees, is this app to track staff?

Another problem surrounds Punjab National Bank, one of India's biggest public sector banks. A new debate has emerged following the conclusion of the new transfer policy problem. 

Punjab National Bank has unveiled two new features for its staff: the PNB Aagman app for tracking attendance and a feedback system based on QR codes. The PNB Aagman app will be discussed in this post. 

This new software was released by PNB to track employees' locations and record their attendance. This implies that an employee can only record their attendance if they are present at their workplace. The app user will need to provide the app with their location in order to accomplish this. There are versions of the mobile app for iOS and Android.

PNB employees can download the app and mark attendance via this app. Everything seems to be super cool and hi-tech but the employees are not happy with it. Employees and Bank Associations have taken to social media to express their anger and grief regarding the app.

Users are protesting that the software infringes their privacy, as you can see from the tweets above. We Bankers Association claims that Punjab National Bank already uses a desktop biometric attendance marking system, so why is the bank using an app for attendance? The bank has been accused by the Association of live-tracking its workers. Workers are concerned that the software could be used to spy on them. 

The Bank Officers' Association has expressed grave worries regarding two new PNB-introduced systems: the customer feedback technique based on QR codes and the AAGMAN App for recording attendance. According to the group, these new methods cause needless stress at work and invade officers' privacy.

The app is location-based, which means it tracks where the officer is. It also seeks access to officers’ personal data, such as their contact list, phone calls, and other private information. The association pointed out that biometric attendance is already in place in the bank, which serves the same purpose. Therefore, introducing another system for attendance seems unnecessary and looks like an attempt to control the private lives of officers.

Users complain various issues with the app

1. The mobile app is not available on the Google Play Store, which is the official app store for Android. When an app is uploaded on the Google Play Store, Google checks the app and the app goes live only if it as per Google’s policies. In this case, the PNB Aagman app is not available on the Google Play Store means there might be some issue with the app.

2. The app does not seem to be working properly. When users downloaded the app for testing, the app kept on showing the message – Loading, and finally, the app crashed. This means the app has some developmental issues.

3. The app asks for various permissions, such as permissions to access phone calls, which completely violates the privacy of users. Such permissions are not needed for an attendance app. These permissions are needed to manage phone calls and contacts. Recently, Google and the Government of India have asked Citizens not to provide any permission that is irrelevant to the working of any app. This means that a camera app should not ask for phone permission, a calendar app should not ask for camera permission, and so on. So in this case, an attendance app should not ask for phone call permissions. The app is based on marking biometric via location tracking and so it should ask for location permissions only.

4. Users say that the bank has already implemented biometric attendance in desktops and the system is working flawlessly. When one system of attendance marking is working properly then why bank is spending money on mobile apps? Instead, this money should be utilised in the betterment of the existing system. The development and maintenance of mobile apps require a lot of funds and these could have been used to make the existing biometric system better.

Meanwhile, PNB Management is working hard to revamp the bank and improve customer service. What happens next – let’s see – whether the app will be implemented or not. What are your thoughts? Tell us in the comment section below.

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A Loan Defaulter Mistreats BOI Staff and Attempts to Hostage Them

After being asked to pay his loan payment, a loan account holder stormed into a bank branch, misbehaved, and attempted to take the employees hostage. 

The event happened inside the Bank of India in Varanasi's Badi Bazar, and Shiv Pratap Singh Chandel, the accused, has been charged at the Chetganj police station. Branch manager Jitendra Kumar Dubey claims that Shiv Pratap Singh Chandel was contacted by bank employees to inform him of his overdue loan payment. 

Rather than reacting appropriately, he made a phone threat to murder the bank employees. Shiv Pratap Singh Chandel forcibly entered the bank's branch on February 15 at night when audit work was underway. Important bank paperwork were tampered with by him as he attempted to hold the staff and officers hostage. He also misbehaved with the bank employees and threatened them.

He misbehaved with female staff as well and issued death threats. The Chetganj police station in-charge confirmed that a case has been registered, and an investigation is underway. Further legal action will be taken based on the findings.

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Canara Bank staff commits suicide in Fazilka, Case Filed against Bank Manager

 

Following the untimely death of a local man named Inderjeet Singh, who had been employed by Canara Bank's Fazilka branch for the last seven to eight years, a bank manager has been charged with aiding and abetting suicide.

When Seema Rani, Inderjeet's wife and a Gandhi Nagar resident, filed a complaint with the Fazilka City Police, the incident became public knowledge. She claims that after being repeatedly humiliated by the bank manager, her husband committed himself on January 4.

Read More - Bank of India(BOI) Employee commits Suicide in Hyderabad Due to Work Pressure

According to Seema Rani's statement, Inderjeet told her about the alleged harassment. According to reports, he informed her that the manager had been disparaging him in front of other employees for a number of days. She alleged that the constant humiliation pushed him to consume a poisonous substance that ultimately claimed his life.

Acting on the complaint, the police have registered a case against the bank manager under Section 306 of the Indian Penal Code (IPC), which pertains to abetment of suicide. SHO Lekh Raj of the City Police Station confirmed that an investigation is underway to determine the exact circumstances leading to Inderjeet’s death.

Inderjeet Singh’s grieving family has called for strict action against the accused manager and demanded justice for their loss. Meanwhile, the police continue to probe the matter to ascertain whether workplace harassment played a role in this tragic incident.

The case underscores the importance of addressing workplace stress and ensuring a supportive and respectful environment to prevent such devastating outcomes.

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Letter to FM- Provision of adequate manpower in Bank branches

 

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Bank Strike: Bank staff threaten to intensify stir in July, August

The United Forum of Bank Unions(UFBU) on Tuesday threatened to intensify their stir in July and August against the 'meagre' two per cent salary hike, officials said. The bank employees had observed a two-day strike on May 30 and 31 against the hike.

The United Federation of Bank Unions, the umbrella organisation of nine bank unions, met here and congratulated the staff for observing the two-day strike, general secretary of the federation CH Venkatachalam said. 

"It has been decided to further continue the struggle with more strikes. Having regard to the need for an amicable solution, it was decided to meet the higher authorities in the government and the banks", he told PTI.

"However, if no solution is forthcoming in these meetings, the United Forum of Bank Unions will proceed and announce more agitations", he said. Meanwhile, a report from Tirupathi quoted senior vice-president of the National Confederation of Bank Employees, VVSR Sarma as saying that the bank staff would intensify the stir in a phased manner in July and August to press for their demands.

"Prior to intensifying our agitation, United Forum of Bank Unions decided to submit a memorandum on the wage hike issue and other banking developmental issues to finance minister Arun Jaitley by this month-end," he said.

Source- Times of India

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