Punjab National Bank(PNB) Q4 Net profit rises 14% YoY


Punjab National Bank(PNB)’s Q4FY26 net profit rose 14.4 percent year-on-year to Rs 5,225 crore, even as its core interest income moderated during the period. The PSU lender’s net interest income (NII) declined 3.5 percent YoY to Rs 10,380 crore from Rs 10,757 crore in the year-ago quarter.


The country's third biggest PSU lender posted a domestic net interest margin of 2.61 percent for Q4 FY26, as compared to 2.96 percent in the previous fiscal year, narrowing by nearly 30 basis points.


PNB's asset quality improved sequentially. Gross non-performing assets (GNPA) ratio eased to 2.95 percent in Q4 from 3.19 percent in the previous quarter, while net NPA (NNPA) ratio narrowed to 0.29 percent from 0.32 percent QoQ.


Provisions declined sharply on a sequential basis. The bank reported provisions of Rs 424 crore in the January-March quarter, down from Rs 1,150 crore in the October-December quarter, though slightly higher than Rs 360 crore in the year-ago period.


PNB's total term deposit witnessed a growth of 10.9 percent on YoY basis to Rs 11.01 lakh crore as on 31st March’26, while total retail credit increased by 8.3 percent YoY to Rs 2.81 lakh crore, as of the end of the March quarter.


Moreover, the lender's return on assets (RoA) improved by 4 bps to 1.06 percent in Q4 FY26 from 1.02 percent in Q4 FY’25. Additionally, the bank's tier-1 capital adequacy ratio improved to 13.62 percent in the March quarter from 12.33 percent in the previous corresponding quarter.


PNB’s board also recommended a dividend of Rs 3 per share (face value Rs 2 each) for FY26.

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PSU Bank GM Charge-Sheeted on Retirement Day; Funds Put on Hold


On the day of his retirement, Bhupinder Singh Passi, the former general manager (GM) of Punjab National Bank, received a chargesheet and his retirement benefits were withheld. He was assigned to the position of Managing Director at Punjab National Bank (International) Limited in London, United Kingdom, in or around September 2011. 


In or around May 2015, his deputation came to an end. After that, he went back to India. In December 2016, it was noted that Punjab National Bank (International) Limited has an unusually high amount of non-performing assets. It was observed that they were opened when the petitioner was in office. According to the Staff Accountability Policy, which was published in a circular dated October 29, 2013, certain procedures must be fulfilled before disciplinary action is taken.


Examining employee accountability in those NPA accounts was decided. The five-member committee was established. A report detailing the anomalies and shortcomings in the accounts and the officials accountable for them was filed. There were 31 such examples found. 


Based on the findings, the petitioner's explanation was requested in multiple letters dated December 26, 2016, January 7, 2017, and February 3, 2017. Bhupinder Singh Passi responded to them in letters dated February 8 and February 20, 2017 (the affidavit-in-reply claims that the petitioner purposefully postponed responding to those letters due to his impending superannuation date). The Inspection and Audit division received the notice.


Involvement of the Petitioner was found in 17 out of 31 cases. The note was placed before disciplinary authority and decision was taken to initiate the major penalty proceedings after seeking 1st stage advice from the vigilance department.


First stage reference was sent to the Vigilance department on 27th February 2017. However, vigilance advice was not received till 28 th February 2017. As petitioner was about to retire on that date, notice was issued to him along with annexures-I giving the necessary details to show cause why disciplinary action should not be initiated against him in terms of Punjab National Bank Officers Employees (Discipline and Appeal) Regulations, 1977.


Retirement order was passed on 28 th February 2017 and it was made clear that disciplinary proceeding will continue as if he was in service until the proceedings are concluded.


He was granted provisional pension as he has opted to be governed by Punjab National Bank (Employees) Pension Regulation 1995. He was disqualified from getting other retirement benefits.


On 1st March 2017, he was served with charge-sheet as per Regulation 6 of Punjab National Bank Officer Employees’ (Discipline and Appeal) Regulations, 1977.


He was also served with statement of Article of Charge and statement of imputation of lapses.


The All India PNB Officers’ Association vide letter dated 28th September 2017 addressed to the Managing director and protested the action of the Bank to invoke the provisions of Regulation 20 (3) (iii) of PNB (Officers’) Service Regulation 1979.


The Petitioner approached court to quash the order of the Bank.


Punjab National Bank replied in Court that:

Show cause notice cannot be challenged because it does not cause any prejudice to the Petitioner.


Though the Petitioner claims to have unblemished record, there are two penalties of reduction by one stage for three years and giving a note of caution to the Petitioner.


As disputed question of facts are involved, it cannot be enquired in a Writ Petition. Though the Show cause notice and charge-sheet were issued on 28th February 2017 and 1st March 2017 respectively, this petition was filed belatedly in November 2017.


The allegation in the disciplinary enquiry involves misappropriation of money of the public sector bank and hence enquiry is required to be conducted in the interest of the public at large.


The Court said that there is no dispute about the documents which are referred by both the sides. The dispute is whether the provisions of Regulation 20 (3)(iii) of Punjab National Bank (Officers) Service Regulations, 1979 can be invoked after the officer is superannuated.


The aforementioned Regulation, however, could be invoked only when the disciplinary proceedings had clearly been initiated prior to the respondent’s ceasing to be in service.

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Chief Manager and AGM of PSU Bank sentenced Two Year Jail in Gujarat


On April 10, 2026, a CBI court in Ahmedabad found three retired Punjab National Bank (PNB) employees guilty of bank fraud and sentenced six additional people, including ordinary citizens and a business. 


Gurinder Singh, a retired assistant general manager, K.G.C.S. Iyer, a retired chief manager, and K.E. Surendranath, a retired senior manager, are the authorities found guilty. The court fined each of the three officials ₹1 lakh and sentenced them to two years of hard labor.


Sanjay Nagjibhai Patel was sentenced to three years of rigorous imprisonment and a fine of ₹50,000, Satish Nagjibhai Davra to two years and a fine of ₹50,000, Hitesh Domadiya to three years and a fine of ₹1 lakh, Vaishaliben Davra to two years and a fine of ₹50,000, and Ramilaben Bhikadiya to two years and a fine of ₹50,000. 


Additionally, M/s Jalpa Enterprise Pvt. Ltd. was fined ₹50,000 by the court. On August 22, 2016, the Central Bureau of Investigation (CBI) filed a case against Shailesh Bhikhabhai Satasia, proprietor of M/s Shree Kali Textiles, Surat, along with other accused including Sanjay Nagjibhai Patel and Satish Nagjibhai Davra, and unknown private persons and public servants.


The inquiry reveals that on July 10, 2011, M/s Shree Kali Textiles requested for a term loan of ₹3.70 crore with a cash credit limit of ₹40 lakh in order to buy 44 water jet weaving machines and for commercial operations. On July 29, 2011, then-AGM Gurinder Singh approved the loan on the advice of bank executives K.E. Surendranath and K.G.C.S. Iyer. 


Together with collateral like land and residential apartments, the machines served as major security. In order to get the loan, the accused presented false documentation. The accused benefited unfairly from the loan's approval and disbursement by bank personnel, which cost Punjab National Bank, Surat ₹156.98 lakh plus interest.

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Government orders this PSU Bank to credit PLI for Scale IV and Above



The Performance Linked Incentive (PLI) for Whole-Time Directors (WTDs) of Punjab National Bank (PNB) for the fiscal year 2024–2025 has been authorized by the Indian government through the Ministry of Finance


The Department of Financial Services announced the decision in a formal letter dated March 18, 2026. MD&EDs would receive PLI of Rs. 1,00,67,530.31.


According to the updated PLI guidelines published by DFS, Ministry of Finance, the government has directed Punjab National Bank to pay PLI to officers from Scale IV to Scale VIII. 


The government and bank unions met a few days ago to talk about the PLI issue. It was said that PLI would be distributed proportionately to each officer and that conversations would take place. However, the meeting and the conversations that took place have been called into doubt by such a letter from DFS.


New PLI Model for Senior Officers of Bank

  • Scale IV officers can get 70% of their annual basic pay (approximately ₹11.75 lakh per year).
  • Scale V and VI officers can get 80% of their annual basic pay (approximately ₹14.40 lakh per year).
  • Scale VII officers can get 90% of their annual basic pay (approximately ₹22.50 lakh per year).
  • EDs and MDs of Nationalised Banks, DMDs, MDs, and Chairman of SBI can get PLI up to 100% of their annual basic pay
GradePLI Ceiling as % of Annual Basic Pay
EDs and MDs of Nationalised Banks, DMDs, MDs, and Chairman of SBI100%
Scale VII and Scale VIII90%
Scale V and Scale VI80%
Scale IV70%
Punjab National Bank(PNB):




State Bank of India(SBI):


Bank of Baroda(BoB):



Indian Bank:



Bank of India:

Central Bank of India:



Canara Bank:


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Punjab National Bank(PNB) Q3 Profit rises 13% YoY


State-owned lender Punjab National Bank (PNB) on January 19 reported a 13.13 percent rise in its profit after tax (PAT) to Rs 5,100.15 crore in the third quarter of the current financial year, from Rs 4,508.21 crore in the year-ago period. 
On a sequential basis, net profit rose 4 percent.


Gross non-performing asset (NPA) ratio of the bank improved to 3.19 percent as on December 31, 2025, from 3.45 percent as on September 30, 2025, and 4.09 percent as on December 31, 2025. Net NPA ratio improved to 0.32 percent in Q3FY26, from 0.36 percent in Q2FY26, and 0.41 percent in Q3FY25.


In absolute terms, gross NPA of the bank stood at Rs 39,314.21 crore in Q3FY26, as compared to Rs 40,343.33 crore in Q2FY26, and Rs 45,413.98 crore in Q3FY25. Net NPA of the bank improved to Rs 3,833.70 crore in Q3FY26, from Rs 4,025.75 crore in Q2FY26, and Rs 4,437.43 crore in Q3FY25.


Provision Coverage Ratio improved by 22 bps on year-on-year basis to 96.99 percent as on December 31, 2025 from 96.77 percent as on December, 31, 2024

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This PSU Bank honoured as Best Bank for Supporting Start-Ups


In recognition of its significant commitment to fostering India's start-up ecosystem, Punjab National Bank (PNB) was named the Best Bank for Supporting Start-Ups at the MSME Banking Excellence Awards 2025. Piyush Goyal, the Hon'ble Minister of Commerce & Industry, Government of India, gave the award. 


Executive Director M. Paramasivam and Chief General Manager Firoz Hasnain accepted it on the bank's behalf (MSME). The bank claims that the award is a reflection of PNB's ongoing efforts to help innovation-led start-ups nationwide, enhance access to financing, and provide customized MSME solutions. The award highlights PNB's contribution to bolstering India's inclusive economic growth and start-up culture.

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PSU Bank's Heart-Melting Initiative, After maternity leave, female employees will receive a special welcome


A new program named PNB Udbhav has been introduced by Punjab National Bank (PNB) to assist and extend a warm welcome to female workers who are returning to work following maternity leave. According to PNB, women frequently find it difficult to return to work after giving birth because of emotional strain, childcare obligations, financial strain, and the need to advance in their careers. 


 The bank launched this employee-friendly initiative as part of its Gender Diversity at Workplace Policy to assist female employees in returning with confidence.


Any woman finds it difficult to return to work after giving baby. After giving birth, a mother experiences profound emotional transformations in addition to physical healing. She experiences weakness, discomfort, anxiety, and occasionally melancholy. She must simultaneously return to her job and leave her newborn at home. Emotional stress, anxiety, and guilt are brought on by this separation. 


 A lot of women struggle to balance parenthood and their careers. Their hearts frequently remain with their child while they are at work. This stage is mentally taxing because to sleep deprivation, ongoing concern for the child, and pressure to do well at work. Some mothers believe they have changed. This is a genuine and widespread emotional issue.


A friendly greeting at work has a significant psychological impact. A woman feels safe, appreciated, and self-assured once more when she is treated with compassion, respect, and understanding. Fear can be lessened and emotional suffering can be healed with a modest gesture like a symbol of welcome or kind words. 


 The returning mother will be contacted by a Nodal Officer or ERG (Employee Resource Group) member one month prior to her joining duty under the PNB Udbhav plan. PNB SPARSH, the bank's teleconsulting service for female employees following maternity leave, would also be explained to her. This program aims to ease worry, tension, and dread while facilitating a seamless return to work.


On the day of rejoining, the employee will be warmly welcomed at the office, preferably with a planter and encouraging words. The ERG Head, ERG Member, or Nodal Officer will be present during this welcome. PNB said that this step is meant to make women employees feel valued and supported as they balance work and family life. All ERG heads, field offices, and head office divisions have been directed to implement this scheme in true spirit.


This initiative will not just help women return to work — it will help them return with dignity, confidence, and emotional strength.

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Good News for this PSU Bank Employees! Bank officially declares to absorb Tax on Perquisites


Punjab National Bank (PNB) has finally declared to absorb 100% Tax on Perquisites. PNB has released an official circular regarding the same. Earlier, a few weeks ago, PNB MD&CEO, in a meeting, had announced the decision of the bank to absorb 100% Tax on Perquisites. Earlier, PNB was paying only 50% Tax on Perquisites, and employees had to pay 50% Tax.


Perquisites are benefits given to bank employees, such as interest-free loans or loans at very low interest rates. Bank employees receive car loans and other loans at lower rates compared to the general public. The court has now ordered banks to apply tax on these perquisites. This was one of the major benefits for bank employees, but after the court’s order, this advantage will no longer remain as beneficial.


Now, PNB will bear 100% of the TDS liability on perquisite value of interest free loans & loans at concessional rate of interest for FY 2025-2026. But this is not permanent. The decision on continuation or modification of this relief in future years shall be reviewed depending on the Bank’s operating profit and overall financial position.

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Punjab National Bank(PNB) Q2 net profit rises 14% YoY


On October 18, the state-owned lender Punjab National Bank said that its net profit for the second quarter of the current fiscal year increased by 14% year over year to Rs 4,904 crore. 


 On a year-over-year basis, operating profit grew by 5.5 and 6.5 percent for Q2FY26 and HY1FY26, respectively, to Rs 7,227 crore and Rs 14,308 crore. 


 For H1FY26, net interest income was Rs 21,047 crore, representing a 0.26 percent YoY increase. The total income for Q2FY26 was Rs 36,214 crore, and for H1FY26, it was Rs 73,445 crore, indicating YoY growths of 5.1 and 10.3 percent, respectively.


At Rs 31,872 crore, total interest income for the second quarter increased 6.7% over the previous year. On a year-over-year basis, total interest expenses for Q2FY26 were Rs 21,403 crore, while for H1FY26 they were Rs 42,789 crore, up 10.6 and 14.3 percent, respectively. 


 From 4.48 percent on September 30, 2024, to 3.45 percent on September 30, 2025, the GNPA ratio increased by 103 basis points on a year-over-year basis. From 0.46 percent on September 30, 2024, to 0.36 percent on September 30, 2025, the NNPA ratio increased by 10 basis points on a year-over-year basis. Gross Non-Performing Assets decreased from Rs 47,582 crore on September 30, 2024, to Rs 40,343 crore on September 30, 2025, a decrease of Rs 7,239 crore.


From Rs 4,674 crore on September 30, 2024, to Rs 4,026 crore on September 30, 2025, Net Non-Performing Assets decreased by Rs 648 crore. Current deposits rose to Rs 74,215 crore, representing a YoY gain of 9.0 percent, while savings deposits rose to Rs 5,08,964 crore, representing a YoY growth of 4.2 percent. 


 CASA Deposits grew by 4.7 percent year over year to Rs 5,83,178 crore. CASA As of September 30, 2025, the bank's share is 37.29 percent, which represents a 30 basis point increase from June 30, 2025. As of September 30, 2025, total term deposits have grown 14.7% year over year to Rs 10,33,902 crore.


Total Retail credit increased by 8.8 percent YoY to Rs 2,72,210 crore as on September 30, 2025. The bank grew under Retail Advances excluding IBPC recording a YoY growth of 18.1 percent.


Within Retail Advances excluding IBPC: Housing Loan grew by 12.9 percent YoY to Rs 1,24,099 crore, and Vehicle loan posted a growth of 30.9 percent YoY to reach Rs 29,512 crore.


Agriculture advances grew by 13.0 percent on YoY basis to Rs 1,83,987 crore and MSME advances increased YoY by 18.6 percent to Rs 1,79,220 crore.

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Officers Association provides suggestions to MD&CEO on how to make Bank a better bank to work with


In a letter to the MD and CEO of Punjab National Bank, the All India Punjab National Bank Officers' Federation offered crucial suggestions for enhancing the bank's working environment.


Suggestions to improve work environment in Bank

  1. Office / Branch timing – Most of the bigger branches are closed after 6 PM, it goes as late as 8 PM. Most of the Admin offices are closed after 7 PM. There should be a directive from HO to ZO and CO to ensure that all branches and admin offices are closed by 6 PM. Only adequately rest employees can deliver good and efficient service the next day and as all of us know banking is a service industry where quality service matters the most.
  2. Meetings both virtual and in person are dragged up to late hours in the evening even it goes up to night and this is having adverse effects. All such meetings either virtual or in person should end by 6 PM and there are too many virtual meetings happening every day from HO, ZO and CO, such meetings should be minimized.
  3. Any virtual meeting in business hours should be avoided.
  4. There should be a complete ban on illegal day end checks by CO on branches.
  5. Holiday working should be avoided.
  6. All ZO and CO authorities should be directed not to abuse, give threat and humiliate employees working under them, every day we are getting complaints of misbehavior from controlling office officials.
  7. Targets given to branches and verticals should be realistic and in line with industry trends and our corporate guidelines. If today banking industry is growing at the rate of 10 pc then our targets should be around that only max plus 2 pc above industry trends.
  8. Complete ban on window dressing of business.
  9. Controlling offices should trust branch officials and their interference in day-to-day banking should be bare minimum and it should be more of hand holding.
  10. There are too many campaigns every day. We should move away from campaign driven banking to self-motivated banking by branch officials.
  11. There should be one month gap between every outreach program.
  12. MD and CEO should do only quarterly review of business. Monthly review should be EDs domain.
  13. No of employees in branches / vertical should be increased and that of Admin offices should be rationalized.
  14. We need to recruit more and more clerical staff to manage our counter services better.
  15. We need to invest more on capabilities building of our workforce through training (offline mode).
  16. Number of products should be rationalized.
  17. We have too many portals no should be reduced and rationalized.
  18. Our bank other income is on lower side in comparison to peer banks. We need to analyze the reasons and fix this issue on priority basis.
  19. Our operating profit is also on lower side we need to do brainstorming to improve our profitability.
  20. We need to create a sense of belongingness and ownership among our employees towards our bank.
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Punjab National Bank(PNB) Q1 PAT falls 48% YoY


State-owned Punjab National Bank on Wednesday reported a standalone net profit of Rs 1,675 crore for the quarter ended June 2025, marking a 48% year-on-year (YoY) decline from Rs 3,251.5 crore in the first quarter of FY25.


Total income for the June quarter rose 15.7% YoY to Rs 37,232 crore, up from Rs 32,166 crore a year earlier.


Net interest income (NII), however, remained largely flat, increasing by just 1% year-on-year to Rs 10,578 crore from Rs 10,476 crore in the year-ago period.


The sharp fall in profit was driven by a one-time tax expense of Rs 5,083.3 crore, compared with Rs 2,017 crore in the corresponding quarter of the previous year.


On a consolidated basis, the lender posted a net profit of Rs 1,832 crore for the first quarter, down 52% from Rs 3,716 crore a year earlier.


Asset quality improved modestly on a sequential basis. Gross non-performing assets stood at 3.78% at the end of June, down from 3.95% in March. Net NPAs eased to 0.38% from 0.4%.


The bank reported sequential and annual improvements in asset quality. Gross non-performing assets (GNPA) fell to Rs 42,673 crore as of June 2025, a decline of Rs 8,590 crore from Rs 51,263 crore a year earlier.


The gross NPA ratio improved to 3.78%, down from 3.95% in March and 5.73% in June 2024. Net non-performing assets (NNPA) also declined to Rs 4,132 crore from Rs 5,930 crore in the year-ago quarter, with the NNPA ratio improving to 0.38% from 0.60%.


Total CASA (current and savings account) deposits stood at Rs 5,68,638 crore, reflecting a year-on-year increase of 3.6%. The CASA ratio stood at 36.99% at the end of the June quarter.


On the advances front, retail credit rose 11.8% year-on-year to Rs 2,62,219 crore. The bank's core retail lending segment posted stronger growth, rising 17.7% from the year-ago period. Agriculture loans grew by 6.2% to Rs 1,78,885 crore, while MSME advances surged 18.6% year-on-year to Rs 1,69,426 crore.

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In Loan Fraud Case, Female Branch manager of PSU Bank suspended in Uttar Pradesh



At the Punjab National Bank (PNB) branch in the Shernagar region, a significant fraud case has been discovered. A female bank manager assigned to the branch has been charged with defrauding the bank by abusing her position and using fictitious documentation to obtain a Rs 40 lakh home loan. 


 An internal investigation was started by the bank management as soon as the issue was discovered. The accused bank officer was immediately suspended from her position after it was confirmed that fraud had definitely occurred. 


 Additionally, the bank has accused her of fraud and breach of trust in a First Information Report (FIR) that was submitted to the police station. Police are currently pursuing legal action against her.


Shivansh Verma, the son of Shivkumar Verma, the manager of the same PNB Shernagar branch, filed a complaint. He complained about the old manager's financial theft at the New Mandi Kotwali police station. 


 His complaint states that from July 17, 2021, to May 2, 2023, Amrita Singh, the wife of Lokendra Singh and a native of Rampur village in the Kanpur Nagar area, served as the Branch Manager at PNB Shernagar. She currently resides in Gokul City, Muzaffarnagar, with her family.


How the Fraud Happened

Amrita Singh requested for a house loan from her own branch when she was the branch manager in order to purchase a plot in Dream City, a housing colony being built in Muzaffarnagar. She stated that the purpose of the loan was to purchase land and construct a home on it. 

 
A Rs 40 lakh home loan was authorized by the bank and credited to her personal account. Amrita Singh did purchase the land, but despite the passage of time, no construction has begun on the property. Additionally, it was discovered that she failed to provide crucial paperwork needed for the property's mortgage, which is a prerequisite for obtaining a house loan.


She obtained the entire sum of Rs 40 lakh by abusing her powerful position within the bank and skipping the required procedures. Amrita Singh did not begin construction or adhere to the bank's loan requirements despite multiple reminders from the bank. 


 The bank suspended her after an internal investigation determined that fraud had taken place. The bank subsequently filed an official complaint with the police.


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Bank Association asks Officers to leave Branch by 6 PM

 


All members of the All India Punjab National Bank Officers' Federation (AIPNBOF) are required to leave their offices or branches by 6 PM. The general secretary of the AIPNBOF has requested that PNB staff only work eight hours a day. 


Options for loans The federation has reaffirmed the "Kewal 8 Ghante Kaam Ke" work guideline, which states that workers shouldn't be expected to work past their assigned shifts. 


 The general secretary of the AIPNBOF, Krishna Kumar, stated, "Comrades are asked to promptly bring the matter to my attention if any day-end check or official instruction is placed by circle authorities to work beyond this time."


The federation has made this decision in order to safeguard officers from undue work-related stress and to maintain a positive work-life balance. A Bank of Baroda chief manager recently killed himself as a result of intense work-related stress.




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Punjab National Bank(PNB) Rejecting TA Bills of Officers for using Own Car without Prior Permission


TA Bills of officers who use their own automobiles for travel without prior authority approval are being rejected by Punjab National Bank (PNB). According to the existing procedure, officials must first obtain approval from the Circle Office before they are allowed to drive their own vehicle, and only then can their TA bill be approved. Even if officers travel for urgent official business, this requirement still holds true. 


AIPNBOA has now vehemently opposed it. The All India PNB Officers' Association (AIPNBOA) has strongly urged the Punjab National Bank's (PNB) top management to immediately revoke this policy. Citing the policy's detrimental effects on officer morale and efficiency, the association has called it "demotivating" and "impractical."


AIPNBOA has now vehemently opposed it. The All India PNB Officers' Association (AIPNBOA) has strongly urged the Punjab National Bank's (PNB) top management to immediately revoke this policy. Citing the policy's detrimental effects on officer morale and efficiency, the association has called it "demotivating" and "impractical." 


 In a letter to PNB's MD and CEO, the AIPNBOA General Secretary requested that he investigate the matter. The problem has gained attention after the Staff Welfare and Compensation Cell (SWCC) allegedly denied a number of travel allowance (TA) requests, stating that prior authorization from authorities was not obtained.

The association highlighted that officers frequently need to travel at short notice for a wide range of duties, including:


Stock verification

Loan sanction and follow-up visits

End-use verification of loans

Security assessments

Field verification of borrower and customer addresses

Locker rent recovery

Legal and recovery work

Customer outreach and financial awareness programs

Business development and loan recovery drives


AIPNBOA claims that officers are not being reimbursed for official travel in their personal cars just because they did not get prior consent, which is frequently impractical in real-world scenarios. Field officers have reportedly been frustrated and dissatisfied as a result of these TA bills being rejected. 


 These duties cannot wait for official approvals, particularly in circumstances that are urgent or time-sensitive. Even in metropolitan and semi-urban areas, the group noted, personal vehicles are the only dependable means of timely transportation because public transportation is either inaccessible or inappropriate.


The letter also highlighted problems that branch heads and senior officials experience since, according to the current regulations, they have to get permission from the Circle Head before they can drive in their own car for official business. Due to his hectic schedule, Circle Head might not be able to provide approval right away, which causes delays and obstacles in the process. 


 The group also voiced worries that the general culture these policies foster shows a "lack of trust" in cops. According to the letter, "it is as if every officer is considered a thief until proven otherwise." This is detrimental to the working atmosphere in addition to being discouraging, especially for junior officers who are working under pressure in the field.

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Home Loan Fraud in Bank, Builder sold same Flat to multiple People


 In a noteworthy development, on July 4, 2025, Harsh Sharma was taken into custody by the Central Bureau of Investigation (CBI) in relation to a housing loan fraud case that began on August 2, 2017. Since the case was initially filed, Harsh Sharma had not participated in the investigation and had been evading capture for eight years. In a protracted investigation, his arrest represents a significant advancement.


The CBI claims that Harsh Sharma and the construction company Shree Balaji Hitech Construction engaged in a criminal conspiracy. His personal information, including his KYC details, was exploited to fabricate home loan applications. He was fictitiously represented by the builder as the buyer of an apartment that never actually changed hands.


The identical apartment was purportedly sold to several phony purchasers in order to defraud Punjab National Bank of loan payments. Through fabricated documentation and fictitious transactions, this fraudulent behavior enabled the builder to unlawfully receive substantial quantities of money from the bank.


On March 19, 2024, the CBI submitted a charge sheet outlining the accused's role before the Special CBI Court in Ghaziabad. The court had issued a non-bailable warrant against Harsh Sharma because he was evading capture and refusing to cooperate with the inquiry. On the morning of July 4, 2025, the CBI team made the last arrest after persistently trying to track him down.


Harsh Sharma was brought before the Special Judicial Magistrate (CBI) in Ghaziabad after his arrest. He is currently being held in judicial detention until July 15, 2025, under the court's ruling. The CBI has said that the matter is still being investigated and that additional information may be revealed as it develops.
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PNB Employees Win Big! No implementation of a QR code-based employee feedback system


Employees of Punjab National Bank have some exciting news. According to the sources, there will be no implementation of the employee feedback system based on QR codes. The All India Punjab National Bank Officers' Association (AIPNBOA) requests have finally been complied with by the MD and CEO of Punjab National Bank.


The MD and CEO of Punjab National Bank met with Shri. Dilip Saha, the general secretary of AIPNBOA, and they discussed a number of topics.

In letters dated April 21, 2025, June 9, 2025, and June 19, 2025, the MD and CEO addressed our concerns and ideas about the use of the AAGMAN App and QR code-based customer feedback for attendance marking.

The AAGMAN app and QR code were on the agenda for the meeting on May 13, 2025.  AIPNBOA disagreed with the policy based on QR codes.  The association expressed concerns about the AAGMAN app, and management responded that the program does not trace an employee's whereabouts and that the location is only accessed when logging in to indicate attendance. Logins within the specified area will be accepted as legitimate and will not be questioned in the future.

 Members were informed by AIPNBOA that they could utilize the PNB AAGMAN app based on this written assurance.  The management did concur, though, that using biometrics as an alternate method of recording attendance is equally legitimate.


 On June 26, 2025, the management called the AIPNBOA GS once more in response to the previous meeting on May 13, 2025.Despite the lack of a specific agenda, CGM, GM-HRDD, GM-HRMD, GM-HR, and DGM-HR were present for extensive and fruitful conversations.

 Our adamant opposition to the deployment of the QR code-based customer feedback system on an officer-by-office basis was one of the main points brought up.


 AIPNBOA reaffirmed our unwavering position that, in line with the Bank's previous policy, customer service feedback should still be gathered at the branch (SOL) level.  Feedback systems that target specific officers are intolerable and bad for morale and teamwork.

AIPNBOA raised several issues such as:

  • Centralisation of key verticals, especially the shifting of ZRMCs to CRCs and the proposed reduction and relocation of RCCs to only five centres — a move we believe will negatively impact operational efficiency and officer convenience.
  • Unreasonable demands, such as seeking Balance Confirmation letters on a yearly basis (instead of the existing 3-year cycle) and the compulsion to renew CC accounts within 15 days, despite RBI’s policy allowing 180 days for review and renewal. Such practices are creating an excessive workload at branches and adversely affecting business growth.
  • Pressure from CHs/ZMs on officers to use the Aagman App, even when they are already marking attendance through the biometric system, despite both options being permissible under the existing policy.
  • Inadequate DIEM reimbursements for hotel stays, arbitrary conditions for two-wheeler travel approvals and documentation, non-reimbursement of actual flight seat costs, long-pending lease rent issues in locations like Panchkula and Mohali, among others.
  • Recruitment on linguistic basis to overcome the shortage of manpower in many circles which are difficult as well as deficit circles. This will help especially our technical officers such as Agriculture officers, Marketing officers and IT officers, who are presently working in different parts of the country to go back to their home circle on request transfers.
  • The issue of payment of Special Concession/ incentives to Officers working in Kashmir Valley – Revision of rates as revised by DOPT vide their latest communication was also discussed and we are hopeful the same will be implemented shortly.

Following this meeting, AIPNBOA GS was invited for a one-on-one interaction with our MD & CEO, which lasted for approximately 80 minutes. All of the above matters were raised in detail during this discussion.

The MD & CEO responded positively and also acknowledged the concerns and assured that necessary corrective actions would be taken. Significantly, the request to retain the earlier policy of collecting customer feedback at the branch level (SOL) and not on individual officers via QR codes has been accepted by the MD & CEO.

Additionally, it was assured that no new verticals, mergers, or centralisation initiatives will be implemented without prior consultation with our association, and certainly not during mid-academic year, so as to avoid disruption to officers and their families.

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