Bank ordered to reimburse Rs. 1 lakh that was lost due to unauthorized ATM transactions

                                 

After money was taken out of a Chandigarh resident's savings account through unauthorized transactions, the district consumer complaints redressal panel in Chandigarh ordered Allahabad Bank (now Indian Bank) to reimburse Rs.1,00,078.Nine transactions were of Rs.9,999 each and one was of Rs.10,087, making a total of Rs.1,00,078.49.

According to the case details, On November 17, 2025, the order was given in response to a complaint made by Hallomajra resident Namrata Naman Jha. She said that on July 29, 2020, ten unlawful transactions were made using her ATM card.

Jha notified the bank and the cybercrime cell that same day and blocked her ATM card right away. She also complained to the bank online. On August 4, 2020, the bank responded, stating that they had granted a shadow credit and need a copy of a FIR in order to take additional action.

However, the commission said the bank failed to provide proof that the customer was at fault. It referred to the Reserve Bank of India’s July 2017 circular on unauthorized electronic transactions. The circular says that banks must prove customer liability in such cases and that customers have zero liability if the fraud is due to a third-party breach and is reported within three working days.

The commission noted that Jha reported the fraud immediately to both the bank and the cyber crime cell. It also said the bank failed to resolve the complaint within the required 90 days as per RBI rules. The commission stated that the bank did not follow RBI guidelines and did not address the complaint on time, which amounted to deficiency in service. It directed the bank to refund Rs.1,00,078 to Jha with 9% annual interest from July 29, 2020, until payment. The bank was also ordered to pay Rs.10,000 as compensation for harassment and litigation costs.

Zero Liability of a Customer

A customer’s entitlement to zero liability shall arise where the unauthorised transaction occurs in the following events:

1. Contributory fraud/ negligence/ deficiency on the part of the bank (irrespective of whether or not the transaction is reported by the customer).
2. Third party breach where the deficiency lies neither with the bank nor with the customer but lies elsewhere in the system, and the customer notifies the bank within three working days of receiving the communication from the bank regarding the unauthorised transaction.

Limited Liability of a Customer

A customer shall be liable for the loss occurring due to unauthorised transactions in the following cases:

1. In cases where the loss is due to negligence by a customer, such as where he has shared the payment credentials, the customer will bear the entire loss until he reports the unauthorised transaction to the bank. Any loss occurring after the reporting of the unauthorised transaction shall be borne by the bank.
2. In cases where the responsibility for the unauthorised electronic banking transaction lies neither with the bank nor with the customer, but lies elsewhere in the system and when there is a delay (of four to seven working days after receiving the communication from the bank) on the part of the customer in notifying the bank of such a transaction, the per transaction liability of the customer shall be limited to the transaction value or the amount mentioned in Table below, whichever is lower.

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RBI Committee suggests some points on ATM transactions

 A committee appointed by the Reserve Bank of India (RBI) has recommended an increase in inter-change charges for all transactions carried out on automated teller machines (ATMs) across the country, Moneylife reported.

The report stated that the committee wants to cap the withdrawal limit at Rs 5,000 per transaction and wants to levy charges if a person wants to withdraw an amount bigger than this.

The committee's report, according to Moneylife, is not in public domain but was accessed by a Hyderabad-based techie named Srikanth L who filed an appeal under the Right to Information (RTI) to access the report.

The committee, which was appointed last year to review ATM inter-change fee structure, did submit its recommendations to the central bank, but it is not known whether the RBI has accepted them.

According to the Moneylife report, the committee recommended an increase of 16 percent, or Rs 2, to Rs 17 for financial transactions and to Rs 7 from Rs 5 for non-financial transactions at ATMs in all centres with a population of one million and above.

For usage in ATMs at other centres, with a population less than one million, the committee recommended charges to be increased to 24 percent on a blended basis.

It also observed the cost-effectiveness of ATMs as compared to in-branch transactions.

"Due to the convenience of usage of ATMs, the number of withdrawal transactions at ATMs per customer is higher as compared to that at the branch, hence the comparison of a cost of single ATM transactions with single branch transaction may not be appropriate," the report stated.

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RBI tightens norms for banks, up penalties in failed ATM transactions

Reserve Bank of India(RBI) Friday prescribed a turnaround time (TAT) for banks to settle failed transactions for customers and also notified compensations payable for various types of customer complaints.

The financial compensation should be done suo motu by the bank, without waiting for a complaint or a claim by a customer, the RBI said.

The central bank had first announced a move to harmonise TAT this April for resolving customer complaints and compensation after observing that time taken for resolving customer complaint varies across payment systems.

"To have prompt and efficient customer service in all electronic payment systems, it is necessary to harmonise the TAT of resolution of customer complaints and charge-backs, and to have a compensation framework in place for the benefit of customers," the RBI had said.

The RBI has categorised eight different avenues of transaction in which the new guidelines will be applicable, including ATMs, card transactions, immediate payment system, unified payment interface and prepaid cards.

The timeline for auto-reversal has been set at between one day after the transaction to five days.

Most financial compensations have been set at ₹100 per day if the reversal does not happen within a specified timeline, the RBI said.

The move is aimed at upping customer confidence and bringing-in uniformity in processing of the failed transactions, it said.

Customers who do not get the benefit of redress of the failure as defined in the TAT, can register a complaint to the banking ombudsman, it said.

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Bank of India(BOI) Launches new Cash Withdrawal System from ATM

The rate at which frauds happening through ATM cloning and skimming is truly disturbing and its high time security measures are implemented against such frauds. 

The recent video that went viral on Twitter about how cloning mechanism was installed in a Canara Bank ATM pushed Canara Bank to warn their customers about taking correct precautions while withdrawing money. 

ICICI Bank too issued guidelines for its customers about how to stay alert in case of online monetary frauds.

And now, Bank of India has come up with a new way where your debit or credit cards are no longer needed to withdraw cash at ATMs, a QR code is enough!

Read on for more details about this new system that the Bank of India has come up with

Bank of India Launches QR Based Cash Withdrawal System

The Bank of India has introduced a new systemthat does not require ATM cards to withdraw cash anymore. With this, the bank has killed two birds with one stone, one being an attempt at curbing ATM cloning, skimming and ATM-related frauds, the other one promoting card-less cash withdrawals.

The Chairman of Bank of India, G Padmanabhan said, “We believe providing access to cash using a QR code will provide a requisite push to the adaption of QR form factor. Once it becomes interoperable the usage will increase multifold. This also provides the next level of security for ATM transactions as there is no requirement of the card and the PIN.”

AGS Transact Technologies has been given the responsibility of installing this system in every ATM, which will first debut in Mumbai, Delhi and Chennai. This system will be launched across the nation within the next six months. 

SBI has already urged its customers to limit their use of debit cards and use their YONO app for cash withdrawals. 

How Does QR Based Cash Withdrawal System Work?

You can now withdraw cash from an ATM using a QR code from your mobile. Here’s how you can do this:

1. On your ATM screen, there will be a ‘QR Cash’ option. When you select that, two more options will appear: Deposit and Cash Withdrawal. 

2. Select the cash withdrawal option, which will ask you to enter the amount that is needed to be withdrawn. 

3. A QR Code will appear which you will have to scan through the mobile app on your smartphone.

4. Once confirmed, you will be required to insert your M-Pin, after which cash will be dispensed by the machine. 

A maximum limit of Rs. 2000 has been set for cash withdrawals of this type. 

"Bank Of India Asks Customers To Stop Using Debit Cards For Cash Withdrawal, And Use This Instead", 4 out of 5 based on 8 ratings.

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How ATM card related frauds are happening, Know Do's & Don't for such transactions

In all ATM transactions we opt for printed slip (most of us including customer) throw the printed slip in dustbin without tearing off or destroyed properly. All these slip have last digits of ATM card as well as account Number and balance of account. When the fraudsters disclose account balance,  we get confidence in the caller without suspicion. Sol ID mentioned in the slip confirm branch name.

Any person having little smartness can find branch Name with the help of sol ID. In all POS transactions only last four digit is printed on slip for customer convenience. If the caller is having all the details than why he or she wants OTP number and why we have to trust ? OTP number should not be disclosed to any one at any cost. RBI gives advertisement every day on TV advising not to share card number, password,OTP etc with any one.

Bank has referred few number of callers to be blocked by the telecom service providers with the help of cyber crime branch of Mumbai police. But blocking few numbers can not resolve the problem.

We all are happy to share our personal details on social media like Facebook, whatsapp, twitter etc. We also download lots of apps and allow the apps to access our address book, messages , camera, photos etc. Even we allow the apps knowingly or unknowingly to reset or change the mobile settings, which starts sending all the personal details to the criminals or fraudsters.

We happily provide details to the shopping mall to win surprise gift through lucky draw which includes our mobile number as well as email address. We provide correct date of birth on social media and forward sms at the request of fraudsters which enables them to clone the sim also. We search branch number on google map instead of Banks website which is like inviting the fraudsters at home.

Some times customer writes complete account number and card number on social media specially on Face Book page. In case of sim clone the fraudsters get account balance and wins the customer confidence.

Never share any information to any caller (known + unknown) regarding your ATM CARD and / or account details.

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ATM Costs are Part of Overall Bank Costs

The reported warning by the Confederation of ATM Industry that nearly half of the 2,38,000 automated teller machines (ATMs) may shut down by March 2019 due to unviability of their operations cannot be dismissed lightly.

Providing customers access to ATMs is a service of the banking industry. Additional costs associated with the infrastructure needed to make ATM operations secure should be counted as overhead costs that must be defrayed by banks, not the outsourced service providers.

If ATMs do not have cash, customers will need to visit branches, putting more pressure on tellers. Typically, banks spend at least three times more to service their clients for routine transactions. More office space, more tellers, all spell cost.

Rightly, banks are liable for all the associated risks of the cash held with service providers and their sub-contractors. RBI and the ministry of home affairs have stipulated stringent standards for these service providers that include a minimum net worth requirement of Rs 100 crore, minimum fleet size of 300 fully-equipped cash vans, two custodians and two armed guards plus a driver, GPS-CCTV, upgradation of the software and using lockable cassettes in their ATMs to prevent pilferage.

The estimated cost of adhering to the minimum standards is Rs 1,50,000 per ATM per month. That’s not small change. But compromising security is not a solution. Banks do have to recover the extra costs of this infrastructure.

India is a large, underbanked country, and banks must ensure that beneficiaries under the Pradhan Mantri Jan Dhan Yojana who withdraw subsidies in form of cash through ATMs cannot be deprived of the basic benefit. The cost must be spread over the generality of banking services and recovered from them in general, not specifically from ATMs.

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RBI's new cash logistics norms might disrupt functioning of ATMs: IBA

The Indian Banks’ Association (IBA) has written to the Reserve Bank of India (RBI), seeking a relaxation of the deadline for cash logistics companies (CLC) to increase their net worth to Rs 1 billion. They have asked for relaxation to new transport and security parameters, which might push up interchange fee, a payment between banks for card-based transactions.

According to the RBI’s April 6 circular, CLCs, which take cash around the country, were supposed to increase their net worth to Rs 1 billion within 90 days. But, RBI Deputy Governor B P Kanungo has said this deadline should be staggered: CLCs should be able to reach the Rs 500-million mark by end-March 2019, and Rs 1 billion within another year.

The association of banks fears that the new standards could disrupt the functioning of automated teller machines (ATMs) in the country. 

In its letter, the IBA has pointed out that of the dozens of major CLCs in the county, only three — CMS, AGS, and Checkmate — currently have net worth of Rs1 billion. The rest of the companies need time to raise capital.

“Implementing the guidelines will create a situation where there would be very few players in the market and those would not be able to cater to the requirements of banks, even as it creates a monopoly,” the bankers’ body said. It added: “If the timelines are not extended, it may affect ATM operations. Cash loading will be affected.”

Other rules in the RBI circular ask for transport of cash only with four-wheelers that have tubeless tyres and multiple armed guards to vend it.

The IBA says if deadlines for adhering to these norms are not eased, the charges levied by CLCs will increase by 30-40 per cent for security alone. The per-transaction charge might increase by Rs 6 to Rs 10.

This might increase interchange fee, currently capped at Rs 15 per transaction.

Services such as the doorstep cash-delivery and pick-up, offered to senior citizens and small businesses, would also be affected.

On the issue of additional armed guards, the IBA has pointed that gun licences are hard to come by, and increasing the number of security personnel will be difficult.

A solution might be to link the number of armed guards to the amount of cash being transported rather than have the same number irrespective of the amount. What complicates matters is that during elections, armed guards are in short supply. It is also impractical that loaded cash vans be parked at police stations after sundown.

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Cosmos Bank loses Rs 94 crore in malware attack, How hackers siphoned?

Few outside Maharashtra would have heard of Cosmos Bank. But hackers did — and they targeted the over-a-century-old Pune-headquartered co-operative bank in a multi-pronged attack to transfer over Rs 94 crore over multiple days to foreign bank accounts. 

About Rs 78 crore was withdrawn in more than 12,000 ATM transactions in 28 countries between 3 pm and 10 pm, India time, on Saturday, Cosmos Bank said. Another 2,800 transactions were made in different places within India, amounting to about Rs 2.5 crore, during the same period. On Monday, Rs 13.5 crore was transferred to a Hong Kong-based entity using the Society for Worldwide Interbank Telecommunications (SWIFT) facility.

Milind Kale, chairman of the 112-year-old cooperative bank, said the illegal withdrawals were enabled by a malware attack which authenticated debit card transactions bypassing the bank’s computerised core banking system (CBS). This would have been preceded by another cyber attack, resulting in data theft of hundreds of the bank’s debit cards. The information on these debit cards would then have been cloned on to fake cards used in physical withdrawal of cash from ATMs across the world.

Payment experts say the fraud involved breaching the firewall in servers that authorize ATM transactions. After this, a proxy server was created and transactions authorized by the fake or proxy server. This meant that the ATMs were being directed to release money without checking whether the cards were genuine or whether there was a bank account. 

Target 1: The first attack, on August 11, is thought to have targeted the bank’s debit cards and the ATM Switch — a system that lets, among other things, withdraw cash from, and change card pins of, your bank account at an ATM of a different bank. Most banks in India uses the National Financial Switch (NFS) ATM system of the NPCI.

Method: The hackers are thought to have cloned VISA and RuPay (of NPCI’s) debit cards to make the transactions, and attacked the switch to verify them. Bank says the cards were not customers’, but dummy cards — suggesting hackers “linked” the dummy cards to the bank using the compromised switch. A total of 14,849 transactions of value over Rs 80 crore — 12,000 transactions of Rs 78 crore on VISA cards outside India and the rest of RuPay cards — were made using the method. VISA says it was “able to identify the issue quickly, enabling the financial institution to take appropriate action”. 

Target 2: Once this was flagged, hackers, on August 13, attacked another payment system banks use: SWIFT, which validates international money transfer. On August 13, hackers transferred Rs 13.94 crore from Cosmos to an account with a Hong Kong-bank.

The hunt: The bank has registered an FIR at the local police station; and says the preliminary probe shows the attack originated in Canada. But the sophistication of the attacks suggests the hackers are no amateurs, and thus less likely to leave a trace. (Hackers use proxy servers to mask the location of their computers)

Cosmos Bank chairman Milind Kale said, “The bank turned off its servers and all internet banking applications after noticing several erratic and abnormally high transactions. These transactions happened over two hours and 13 minutes and were spread across 28 countries where cloned cards were used to debit several amounts ranging from $100 (Rs 6,900) to $2,500 (Rs 1.7 lakh).”

‘Customer money is safe in their accounts’

Cosmos Bank reassured its customers on Tuesday that their money was safe in their accounts and they would be able to access it digitally and via ATMs once the systems are restored in a few days. For now, the bank has made provisions for NEFT and RTGS payments through its branches. Pay-in slip payment and cheque disbursals will continue as earlier. The bank said the fraud appears to have originated in Canada. 

Source-Times of India

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Mystery of bank fraud in Kolkata, Bank customer losing money as ATM skimming racket

The police said three specific cases had been started in Gariahat, Tiljala and Beniapukur police stations. In one case linked to a Canara Bank ATM at Golpark, the police suspect that a cloned card had been used to withdraw the cash.

Asked how the cloned cards can be used since a confidential four-digit PIN had to be keyed in to finish the withdrawal, an officer speculated that a spy camera might have been used to record the hand movements, from which the PIN may have been deduced.

"It appears that fraudsters may have installed a spy camera in the ATM that could capture the hand movement as someone punches the PIN. However, all this is subject to verification," the officer said.

Another officer said a skimmer and a hidden camera could be installed only at ATM kiosks that are unguarded. The CCTV footage of the ATM counters where the complainants used their debit cards will be scanned, sources said.

In 2011, the RBI had cautioned that the majority of cards issued by banks were magnetic stripe cards and data stored on such cards are vulnerable to skimming and cloning. Several banks are in advanced stages of replacing the old cards.

"There has been no breach of data from the bank's end. Somehow, sensitive data relating to the customer's cards were obtained. Police complaints have been filed by the account holders and they have also informed the bank. We are investigating this issue and our headquarters has been informed. At the moment, it is not possible to disclose a cumulative amount," said a city-based Canara Bank official.

The official added that the customers' deposits are insured by Deposit Insurance and Credit Guarantee Corporation and within two to three days, the bank hoped to take action on the fraud.

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Do’s and Don’ts of ATM transactions

Do’s

• Conduct your ATM transactions in complete privacy, never let anyone see you entering your Personal Identification Number (ATM Password)
• After completion of transaction ensure that welcome screen is displayed on ATM screen
• Ensure your current mobile number is registered with the bank so that you can get alerts for all your transactions
• Beware of suspicious movements of people around the ATM or strangers trying to engage you in conversation
• Look for extra devices attached to the ATMs that looks suspicious
• Inform the bank if the ATM/Debit card is lost or stolen, immediately, report if any unauthorised transaction
• Check the transaction alert SMSs and bank statements regularly
• If cash is not dispensed the ATM does not display “cash out” please report to the Bank on the number mentioned in the Notice Board
• Immediately check your phone for SMS for debit amount

Don’ts

• Do not write your PIN on the card, memorise your PIN number
• Do not take help from strangers or handover your card to anyone for using it
• Do not disclose your PIN to anyone, including bank employees and family members
• Do not allow the card to go of your sight when you are making a payment
• Avoid speaking on the mobile phone while you are transacting

ग्राहक - सावधान रहें

क्या करें

• अपना एटीएम लेनदेन पूर्ण गोपनीयता से करें, अपनी व्यक्तिगत पहचान संख्या (एटीएम पासवर्ड) दर्ज करते हुए उसे कभी भी किसी भी व्यक्ति को न देखने दें।
• लेनदेन पूर्ण होने के बाद यह सुनिश्चित करें कि एटीएम स्क्रीन पर वेलकम स्क्रीन दिखाई दे रही है।
• सुनिश्चित करें कि आपका वर्तमान मोबाइल नम्बर बैंक के पास रजिस्टर्ड है जिससे आप अपने सभी लेनदेनों के लिए अलर्ट संदेश प्राप्त कर सकें
• एटीएम के आसपास संदेहजनक लोगों की हलचल या आपको बातों में उलझाने वाले अजनबी व्यक्तियों से सावधान रहें।
• एटीएम मशीनों से जुड़े हुए ऐसे अतिरिक्त यंत्रों को देखें जो संदेहस्पद दिखाई देते हों।
• यदि एटीएम / डेबिट कार्ड गुम गया हो या चुरा लिया गया हो, तो इसकी सूचना तुरंत बैंक को दें, यदि कोई अनधिकृत लेनदेन हो, तो उसे रिपोर्ट करें।
• लेनदेन संबंधी अलर्ट एसएमएस और बैंक विवरणों की नियमित रूप से जाँच करें।
• यदि नकदी संवितरित नहीं की गई हो और एटीएम में “नकदी खत्म”/”cash out” दर्शाया नहीं गया हो, तो नोटिस बोर्ड पर लिखे टेलीफोन नम्बर पर उसकी सूचना दें।
• आपके खाते से राशि डेबिट करने के लिए फोन पर आए एसएमएस की तुरंत जाँच करें।

क्या न करें 

• कार्ड पर अपना पिन नम्बर न लिखें, अपना पिन नम्बर याद रखें।
• अजनबी व्यक्तियों की सहायता न लें। कार्ड का उपयोग करने के लिए अपना कार्ड किसी भी व्यक्ति को न दें। • बैंक कर्मचारियों एवं परिवार के सदस्यों सहित अपना पिन किसी भी व्यक्ति को न बताएं।
• जब आप भुगतान कर रहे हों, तब कार्ड को अपनी नजरों से दूर न होने दें।
• लेनदेन करते समय, आप मोबाइल फोन पर बात न करें।

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ATMs fraud risk: Nearly 74% PSU bank ATMs running on outdated software

In what could signal a major risk for PSU bank ATMs, the government on Friday indicated that nearly 74% of the machines are running on outdated software. The statement on state-run banks came in response to a query in the Parliament on ATMs running on software that was outdated or unsupported. Notably, these machines may be vulnerable to fraud, due to lower security features.

Earlier, the Reserve Bank of India had issued a circular directing all banks in India to upgrade their software by June 2019. According to the directive, all banks operating in the country – both public and private must shift from the Windows XP platform on their ATMs by June 2019. The missive from the RBI, as per its circular dated June 21, comes exactly four years after Microsoft announced in 2014 that all the versions of the venerable Windows XP build are deemed discontinued.

While this meant that the Redmond-headquartered giant would no longer push out any security updates or patches to the operating systems, more than half of the country’s banks did not migrate from Windows XP on their ATMs, rendering them vulnerable to potential cyber threats.

The circular issued by the apex bank regulatory body outlines the vulnerability ‘arising from the banks’ ATMs operating on unsupported version of operating system and non-implementation of other security measures’. It thereby reminds the banks to refer to a confidential memorandum that was sent to them in April last year. In addition to the mandate on OS upgrade, the banks have been informed by RBI to implement other security measures such as overhauling BIOS password for all the ATMs, disabling USB ports, and applying the ‘latest patches of operating system’ among others.

The ATMs that are still running Windows XP or other unsupported versions of the operating system must be upgraded to the latest OS counterpart in a phased manner. While September 2018 has been set as the deadline for at least 25 per cent of ATMs to be upgraded, 50 per cent of them needs to run the latest version by December 2018. The entire line of ATMs operating in India must be updated to the newest version by June 2019.

Source- Financial Express

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What to do in case of failed ATM transaction?

What to do in case of failed ATM transaction if amount debited from account and cash not dispensed by ATM?

No Doubt, Automated Teller Machines (ATMs) have made our life much easy as we do not need to fill up form and stand in long bank queues to withdraw cash from bank account. Also we can withdraw cash from bank account round the clock, anywhere. But sometimes many ATM users some issues using ATM for cash withdrawal. A common issue faced by ATM user is “FAILED ATM TRANSACTION BUT AMOUNT DEBITED FROM ACCOUNT”. A failed ATM transaction may occurs due to any of the reasons – like wrong ATM PIN, Connectivity Issues, ATM is out of cash, any technical error etc.

Here in this article, we will discuss what to do if ATM transaction failed, amount debited from bank account but not dispensed by the ATM machine.

There may be following issues faced by ATM users.

• No cash dispensed by ATM, Account debited with that amount.
• Partial amount dispensed by ATM. For example, account debited with Rs.2000/- rupees but only ₹1000/- is dispensed by ATM.
• Whole amount dispensed by ATM but customer leaves without collecting cash and ATM retract the cash.
• Account debited twice for single transaction.

RBI’s directive for resolution of ATM failed transactions complaints

With an aim to improve efficiency of operations related to resolutions of customer’s ATM related complaints, RBI has issued some directives dated May 27, 2011 titled “Reconciliation of failed transactions at ATMs” which are as follows –

Bank have to re-credit the wrongly debited amount within 7 days from the date of receipt of complaint. Accordingly, failure to do so shall attract penalty of Rs. 100/- per day beyond 7 days, payable to the customer by the issuing bank.

• Any customer is entitled to receive such compensation for delay, only if a claim is lodged with the issuing bank within 30 days of the date of the transaction.
• The directive is issued under section 18 of Payment and Settlement Systems Act 2007, (Act 51 of 2007).Non-adherence to the provisions of this circular shall attract penalty as prescribed under the Payment and Settlement Systems Act 2007 (Act 51 of 2007).

Important Points to note when you face such issues

Most of the times, account gets automatically credited back on same day or within reasonable time and you also get notification via SMS. But if you havn’t received the SMS or credit in your account, you must start follow up for money back.

But before proceeding for follow up, it is important to note that you should keep the transaction slip safe because it contains following important information about your failed ATM transaction.

• NAME OF ATM BANK – Refer to the ATM of the corresponding bank in which transaction was made.
• LOCATION – ATM branch
• TRANSACTION DATE
• TRANSACTION TIME
• TRANSACTION REFERENCE NUMBER – Generally 8-9 digit number that appears on the transaction slip.
• RESPONSE CODE
• CARD NUMBER/ACCOUNT NUMBER – Last 3-4 digits will be visible.
• NATURE OF TRANSACTION – Refer to nature of activity carried out using ATM Card such as Cash withdrawal, Mini Statement, Updating account details etc.

What to do for reversal of ATM failed transaction

1. Customer Care

Most of the banks provide facility of customer care for Redressal of customer complaints. You can call your respective banks customer care number, usually written on backside of your ATM card.

After confirmation of your identity by confirming other details, you can lodge your complaint by informing the customer care executives about the ATM failed transaction.

He will lodge your complaint and issue a complaint number or reference number for future follow up.

After through verification by the bank , if it was genuinely fault of bank, you will get your money back to your account within 7 days.

2. Branch

If your complaint still hasn’t been resolved or you are unable to contact the bank by customer care number then you must visit your bank’s branch to register the complaint. They will look into the matter and help you to get re credit your bank account.

3. Grievance Cell

It is exclusive department of bank dealing with customer complaints or grievances. It is headed by an executive of the rank of General Manager. You can visit bank’s website for address or helpline no. of the respective bank.

4. Bank Ombudsman

If still your complaint not resolved after your continuous follow up or other means, you can complaint to the RBI or banking ombudsman directly but after 30 days of the day you written complaint to bank. Complaints can be sent by post in writing or you can also submit your complaint via online mode.

5. National Consumer Disputes Redressal Commission (NSDRC)

NSDRC, India is a quasi judicial commission in India headed by a sitting or retired judge of Supreme Court of India. It was setup in 1988 under the Consumer Protection Act,1986. If your complaint still persists or not resolved then you may approach NSDRC to get your complaint resolved.

However, you  will not require to go beyond banking ombudsman but in worst case you may need to go through legal route.

6. Legal

Go to nearest district court and file case against bank. This is the last route for final resolution of your complaint and recover all the legal expense incurred by you.

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Total business, No. of branches, ATMs & other information of PSU bank

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No. of Branches and ATMs of PSU bank

Bank	No.of Branches (in India)	No.of Branches (Foreign)	No. of ATMs
Allahabad Bank	3245	1	2701
Andhra Bank	2911	0	3650
Bank of Baroda	9445	50	10451
Bank of India	5127	29	7423
Bank of Maharashtra	1846	0	2100(approx.)
Canara Bank	5849	8	10549
Central Bank of India	4685	0	5403
Corporation Bank	2440	0	3169
Dena Bank	1872	0	2300(approx.)
IDBI Bank	1916	1	3850
Indian Bank	2820	4	3400(approx.)
Indian Overseas Bank	3332	8	3320
Oriental Bank of Commerce	2389	0	2681
Punjab & Sind Bank	1514	0	1500(approx.)
Punjab National Bank	6938	3	9598
State Bank of India	22414	52	59000(approx.)
Syndicate Bank	4012	1	4200(approx.)
UCO Bank	3104	4	4000(approx.)
Union Bank of India	4297	4	6409
United Bank of India	2057	0	2000(approx.)
Vijaya Bank	2136	0	2040

                                                                                                         As of 31 Mar,2018


* We have gathered above data from different relevant sources & people.
* If you have any doubt or need any correction then feel free to comment here.

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